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FAQs

Where Do You Ship To?

The 48 contiguous states.  However, we are unable to ship to a P.O. Box.

Confirmation/Tracking Orders:

Once you place an order, we will send you an order confirmation within 24 hours. When you order ships, we'll send you an email with a tracking number. Please make sure someone is around to get the package so you can get them into the fridge or freezer.  We don't use preservatives (because they're yucky), so it is important to store them away as soon as possible.

Shipping/Delivery Orders:

-  Orders take on average up to 48 hours to process and ship out.  We will ship orders only on Monday or Tuesday and possibly Wednesday of each week (except holidays) so that the pies arrive in good condition and their intended quality*.  Otherwise your order may end up sitting at shipping facility for an extended period of time. All orders ship using either Fedex or UPS.

*Covid-19 Update: The rates for Fedex and UPS have skyrocketed and both companies do not currently guarantee delivery days on shipments.  This affects how we ship, when we can ship and the cost to ship.  We ship frozen to maintain the quality of ingredients in our pies (given the lack of artificial ingredients and preservatives) so a fast delivery option is required.

- All pie orders are shipped in an insulated shipping box with dry ice to help maintain the proper condition during the shipping process.  Please use caution and wear protective gloves if handling the dry ice. 

Refunds: 

We hate to think you'd ever want or need a refund...but sometimes these things happen. And we sincerely want you happy when you order from us. If there is ever any problem with your order just shoot us an email and we will figure out what happened and how we can fix it. You can reach us on our contact page. (We also accept love letters)

Please note, for food safety reasons and because the pies are perishable, we cannot accept returns. Any request for a refund/replacement must be made within 24 hours upon delivery. 

Please make note of the production code(s) on the packaging and do not discard any product/packaging until after speaking to a team member. 

Expiration Dates: 

We'll have production dates on all our products. If you keep the pies in the freezer, then we recommend storing them for up to 12 months from the production date on the package to ensure they maintain their peak quality. This begs the questions, do you have super powers because your willpower to not eat these delicious is off the charts. If you store the pie(s )in the refrigerator, they will have a 30 day shelf life from the moment they are placed in the refrigerator. 

What Certifications Do You Have?

Our pies are Vegan Certified and Paleo Certified. This basically means we get asked a LOT of questions about our ingredients and we take them all very seriously. Our plant based pies are also gluten free, soy free and peanut free. They do contain some amount of coconut, so they are not completely nut free.

Where Did You Come Up With The Name Of The Pies?

There were a lot of ideas on what to call these pies.  However, none of them seemed to capture all the ups, downs, learning, time and energy that went into making these pies.  Then one day, Chef Diana was driving down the highway and just screamed (to herself) "THIS PIE IS NUTS!!!!". From that point on, we never looked back.

Do These Pies Really Taste Good?

Yes. Most definitely. We have a lot of people that do not follow a Vegan,  Paleo or Gluten Free lifestyle who tell us how much they love the taste of the pies.

What Sweeteners Do You Use?

Only maple syrup, coconut sugar and the natural sweetness from the fruit in each pie.